Privacy Policy for Instareel

1. Introduction

Welcome to Instareel! Your privacy is a top priority for us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Instareel application, websites, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use the Services.

If you have any questions about this policy or your data, you can contact our privacy team directly at instareelservice@gmail.com.

2. Information We Collect

We collect information to provide and improve our Services. The type of information we collect depends on how you use Instareel.

Information You Provide Directly

Account Information: When you create an Instareel account, you provide us with information like your username, email address, age, and password. You may also choose to add a profile photo or nickname.
Payment Information: If you subscribe to a premium service or make a purchase, we collect necessary payment and transaction information, such as your name and payment details. This may be processed through secure third-party payment gateways.
User Content & Communications: We collect information you voluntarily provide, such as feedback, survey responses, or when you contact our support team.

Information We Collect Automatically

Usage Data: We automatically collect information about your interaction with our Services. This includes the content you watch, your watch history, search queries, likes, shares, ratings, and the duration of your sessions.
Device & Technical Information: We collect data about the device you use to access Instareel, including the IP address, device type, operating system, device identifiers (like Android Advertising ID), browser type, language settings, and crash reports.

Information from Third Parties

Social Media Login: If you choose to log in using a third-party service (like Google or Facebook), we will receive certain profile information from them, such as your name, email address, and public profile. The information we receive depends on your privacy settings with that service.

3. How We Use Your Information

We use the information we collect for several key purposes:

To Provide and Maintain the Service: To create and manage your account, process your subscriptions, and deliver the video content you request.
To Personalize Your Experience: To recommend movies, shows, and content you might like based on your viewing history and preferences.
To Improve Our Services: To analyze usage data to understand what features are popular, fix bugs, and develop new content and functionalities.
For Marketing and Advertising: To show you personalized advertisements that are more relevant to your interests. You have choices regarding this, which are explained in Section 6.
For Security and Safety: To detect and prevent fraud, abuse, and other harmful activities, and to enforce our Terms of Service.
To Communicate With You: To send you service-related announcements, updates, security alerts, and promotional messages. You can opt-out of promotional communications.

4. How We Share Your Information

We do not sell your personal data. We only share your information with the following parties under limited circumstances:

Service Providers: We work with third-party companies that help us operate our business, such as cloud hosting providers (e.g., AWS, Google Cloud), payment processors, and analytics services. They are only given access to the information necessary to perform their tasks and are contractually obligated to protect it.
Advertising Partners: We share device identifiers and usage data with advertising partners to help them deliver personalized ads. These partners use technologies like cookies and mobile SDKs to collect this information.
For Legal Reasons: We may disclose your information if required by law, court order, or a government request. We may also share it to protect the rights, property, or safety of Instareel, our users, or the public.
In a Business Transfer: If Instareel is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

5. Data Security and Retention

Security

We are committed to protecting your data. We use a combination of technical, administrative, and physical controls to maintain the security of your information, including using encryption (like TLS/SSL) to protect data in transit. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Services. We will also retain information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have control over your personal information. Here are your rights and how you can exercise them:

Access and Update: You can access and update your account information at any time through the settings in the Instareel app.
Personalized Advertising: You can opt-out of personalized advertising.
- In-App: Go to Me > Settings > Privacy and disable "Customized Ads Recommendation."
- On Your Device: You can reset your device's advertising ID or limit ad tracking through your phone's settings (for Android: Settings > Google > Ads).
Data Deletion: You have the right to request the deletion of your account and associated personal data. Please refer to Section 7 (Account Deletion Policy) for detailed steps on how to delete your Instareel account.

7. Account Deletion Policy

You can delete your account directly from within the Instareel app. This action is permanent and cannot be undone.

Steps to Delete Your Account (In-App)

Open the Instareel app.
Go to Settings.
Tap "Account Settings".
Select "Delete Account".
Confirm deletion.

Your account and all associated data will be permanently deleted within 30 days of confirmation.

Data Deletion and Retention

Upon deletion, the following data is permanently erased:

Personal information (name, email)
Viewing history
Watchlist and favorites
Transaction history (non-financial details)
Reward points
All other non-essential account data

The following data is retained for legal compliance:

Payment records: Retained for 7 years for tax and financial compliance purposes.

If you have already uninstalled the app and need help deleting your account, contact us at: Email: instareelservice@gmail.com

8. Children's Privacy

The Instareel service is not intended for children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information immediately. If you are a parent and believe your child has provided us with information, please contact us.

9. International Data Transfers

Your information may be stored and processed in countries outside of where you live. Data protection laws in these countries may differ from those in your country. By using Instareel, you consent to the transfer of your information to countries where we operate. We take appropriate measures to ensure your data is protected in accordance with this policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy within the app or by sending you an email. We encourage you to review this policy periodically. Your continued use of the Services after a change signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: instareelservice@gmail.com